CoolCat Privacy Policy with Account Security and Data Use
Personal Information We Collect
Privacy matters across every account action, especially for players using our service in Canada. We collect and handle personal information to provide access, support account use, and improve how the service works.
Navigation
Personal Data can include contact and identification details you provide during registration or account management. That may include email address, first name and last name, phone number, and usage data connected with your activity.
Usage Data is gathered automatically while you use the service on desktop or mobile devices. It may include IP address, browser type, browser version, visited pages, visit time and date, time spent, device identifiers, and diagnostic data.
If you access the service through a mobile device, we may also collect device type, mobile unique ID, mobile IP address, operating system, browser type, and similar technical information needed for operation and analysis.
How Cool Cat Online Uses Data
We use personal data to provide and improve the service, while supporting daily account functions. By using the service, you agree to collection and use that follows our privacy and cookie practices.
Our service refers to the website, and an account is the unique account created for access. For privacy handling in Canada, the stated country reference is Ontario, Canada.
We may use your information for several clear operational reasons:
- to provide and maintain the service, including monitoring usage
- to manage registration and account access for registered users
- to contact you by email, phone, SMS, or similar electronic communication
- to handle requests, evaluate service trends, and improve functionality or marketing
Where needed, information may also be used for contract performance, security updates, and business administration. That can include review of service performance, promotional effectiveness, and general improvements to user experience.
We may share information with service providers that help us operate, analyse, or communicate through the service. Information may also be shared with affiliates, business partners, other users in public areas, or with your consent.
In limited circumstances, data may also be involved in mergers, transfers, financing arrangements, or similar business changes. If personal data moves under a different policy after such a transaction, notice is provided beforehand.
| Privacy and account | How it affects users in Canada |
|---|---|
| Personal data that may be requested | It may include Email address, First name and last name, Phone number and Usage Data while using the service or managing an account. |
| Usage data collected automatically | It can include IP address, browser type, browser version, visited pages, time and date of visit, time spent on pages, unique device identifiers and other diagnostic data. |
| Access and account management | The Personal Data you provide may give access to different service functions as a registered user, and you may update, amend, or delete your information through account settings if available. |
| Cookies used on the site | We use Session Cookies and Persistent Cookies, including essential, functionality, and notice acceptance cookies, to remember preferences, login details, or language preference. |
| If you refuse or delete cookies | You can disable, delete, or refuse Cookies through your browser at any time, but some parts of the service or certain features may not function properly. |
| Security and fraud prevention | Cookies help authenticate users and prevent fraudulent use of user accounts. We also state that sensitive information such as mailing addresses or account passwords is not stored in cookies. |
| Retention and deletion | We retain Personal Data only as long as necessary for the stated purposes, while Usage Data is generally kept for a shorter period unless security, functionality, or legal obligations require longer retention. You may also request access to, correction of, or deletion of personal information. |
| Transfers and disclosure | Information may be processed outside your province, country, or other jurisdiction, shared with Service Providers, Affiliates, or business partners, and disclosed for business transfers or legal obligations. |
| Minors, policy updates, and contact | We state that personal information is not knowingly collected from anyone under the age of 13. Policy changes may be posted on the service and may also be notified by email. Country refers to Ontario, Canada. |
Data Retention, Deletion and Security
Retention follows purpose rather than open-ended storage. We keep personal data only for as long as needed to meet service, legal, dispute, and policy enforcement requirements.
Usage Data is generally retained for a shorter period, though it may remain longer for security work, functionality improvements, or where legal obligations apply. This approach supports routine operations without treating all data the same way.
You have the right to delete or request help deleting personal data collected about you. If you hold an account, some information can also be updated, amended, or deleted from the account settings area.
You may also contact us to request access to, correction of, or deletion of information previously provided. Some information may still need to be retained where a legal obligation or another lawful basis applies.
Personal data may be disclosed where law enforcement or public authorities make valid legal requests. Disclosure may also happen to comply with legal obligations, protect rights or property, investigate wrongdoing, or reduce legal and safety risks.
We treat data security seriously, but no online method is completely guaranteed against every risk. That means we use commercially acceptable measures, while recognising absolute security cannot be promised.
Children’s privacy is handled directly, with the service not intended for anyone under 13. If we become aware of data collected from someone under that age without proper consent, removal steps are taken.
Cookies and Tracking Technologies
Cookies and similar tracking tools support routine service functions rather than acting as a separate layer. Cookies are small files placed on your computer, mobile device, or other device, and they can hold browsing-related details used for practical site operations.
We use both Session Cookies and Persistent Cookies to keep the service working as expected. Session Cookies are deleted when the browser closes, while Persistent Cookies remain on the device after you go offline.
Essential cookies are used to deliver requested services and enable core website features. They also help authenticate users and prevent fraudulent use of user accounts.
Functionality cookies remember choices such as login details or language preference, reducing repeated entry. We also use notice acceptance cookies that identify whether cookie use on the website has already been accepted.
Cookies do not usually identify a user by themselves, though they may be linked with personal information stored elsewhere. We also state that sensitive personal information, including mailing addresses and account passwords, is not stored in cookies.
You can refuse cookies through browser settings or delete cookies already stored on your device. If you do that, some inconvenience may follow, and parts of the service may not function properly.
Some sections of the service and emails may also use web beacons, tags, and scripts. These tools help count visits, understand activity, verify system integrity, and analyse how the service is used.
Information may be processed outside your province or country where data protection rules differ from those in your jurisdiction. Even so, we take reasonable steps to ensure transferred data is handled securely and under the same privacy commitments.
Our service may contain links to other websites not operated by us, and those sites follow their own privacy practices. Reviewing privacy terms before sharing information elsewhere remains the safest approach.
We may update privacy terms from time to time and post changes through the service before they take effect. If you want a clearer view of how your account information and cookies are handled in Canada, reviewing these settings and contacting support is a sensible next step.